By opening his order summary, a customer will now see the new button “Return item / Ask for warranty“.
By clicking that button, the order will show a new section. In this section the customer can choose if return an item or ask for the warranty. The drop-down menu will be automatically filled with the items that the user can return. Once selected the item, the customer can insert a the reason for the return.
To send the request to the admin, just press the button “Submit“
After the first message is sent to the administrator, a chat history will be available under the button Return item / Ask for warranty. Here a customer can respond if necessary to provide more details on its request.
When a new message is sent, the same message will be sent via email to the shop administrator too.